Frequently Asked Questions
I am alone, solo traveler, still can join the tour?
Yes, you can join the tour. We have a group of travelers who are also solo
travelers.
I don't know if I'll get to the tour on time. will they wait for me if I'm
late?
Regular tours always leave on time and it is impossible to modify their starting
time. Regarding private tours, please contact us if you would like to modify their starting hour
before you book the tour.
Do you come to pick me up from my hotel?
Yes, we do pick up at hotels too in case you choose that option during the
booking process. Make sure that you write the correct address of your hotel or accommodation from
where we should pick you up.
I/my relative(s) have a physical disability or walking limitations. What is
the level of activity involved in this tour?
We arrange all tours with a private vehicle to transport you, the only level of
activity involved is really in the monuments visited. But we have to warn you that most of the
monuments have stairs and uphill and may not be options for people with mobility limitations.
How to book?
To reserve the activity, choose the date and complete the form on this page. You
will receive your confirmation immediately.
What happens if it rains or there is bad weather?
All activities will take place throughout the year even if it rains. If the
weather conditions are extreme (for example a snow storm) and the organizer cancels the tour, you’ll
either be refunded immediately or be able to do the activity on another day.
What happens if I cancel my booking?
Cancellations must be made by request to support@hellolisboa.com, and can be
made up to 24 hours prior to the booking starting time.
Do you make customized trips for groups larger than 8 people?
Yes, we do. You can send us your request to hellolisboa2024@gmail.com and we can make
you a quotation for your desired tour.